2. Shipping and Refund Policy
a. All shipping is deemed final once the package has been dispatched. Fitbyculture cannot be held responsible for discrepancies arising from package delivery status updates, including claims of non-receipt after delivery confirmation.
b. If incorrect sizing occurs, clients may exchange the item for a different size. For shipments with incorrect color and size, Fitbyculture will resend the correct item.
c. Clients are responsible for the cost of return shipping for exchanges.
d. All returns must be sent back in a new, unworn condition.
e. A fee of $27 per clothing item will be charged for exchanges.
f. For detailed instructions on returns and exchanges, please refer to our separate Return Policy.
Thank you for using the Fitbyculture website. If you have any questions or concerns, please contact our customer service team at firstname.lastname@example.org